Marble Cars Terms & Conditions:
"Marble Cars" trading name of Marble Car Ltd Registered In England & Wales (Company House Registration Number 10058849).
Registered address: Building 3, 11 Millington Road, Hayes, England, UB3 4AZ.
"you" and "your" means any individual, company or other business that places the booking with Marble Cars.
"Us" means Marble Cars.
By making a booking with Marble Cars you confirm that you have read, understand and accept the following conditions. Marble Cars reserve all the rights to alter & update the terms and conditions. However, any new change of terms and conditions will be updated to you if you have any upcoming booking with us while changing terms and conditions.
Marble Cars accept booking via website, phone, email and messaging app. While marking booking with Marble Cars you have to make sure that you have provided all the journey details are correct including passenger name, phone number, pick-up and drop-off addresses, pick up time, flight details and credit or debit card details. Also, it will be your responsibility to contact us if there is any change required. You must contact a minimum of 12 hours before the journey time for making any change to the journey details.
However, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case, Marble Cars reserves the right to cancel that reservation and will inform the passenger via email and/or over the phone.
You can make changes to your reservation online up to 12 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking confirmation email. All amendments are subject to availability.
You are required to provide correct information about the number of luggage, size of luggage and book the correct type of vehicle to ensure that your luggage can be accommodated. Marble Cars does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact our customer services team immediately.
You confirm that the payment details you provide to us to book a service are correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the service. Payments will be processed by Marble Cars.
Airport Journey Bookings:
If you are travelling to the airport please make sure you check the journey time considering the traffic before making a booking. If you are not sure about journey time you can call our customer service team to get approximate journey time required to reach your destination. Please note that journey time we suggest is based on the information provided on Google map and we strongly suggest to consider the traffic and road condition and keep extra time on hand before making a booking. Marble Cars does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
Flight Delay and Cancellation:
If you are flying to any airport please provide us with the correct flight number and the airport you are flying from. Marble Cars monitor the flight on the flight and act based on information available on flight trackers and airport websites. If you are aware of any flight delay please contact us as soon as possible and we will rearrange the booking time. However, the new booking time is subject to availability of the vehicle and if new flight landing time is at pick hour, you may have to pay extra for the journey considering our pick hour rate.
If the flight is cancelled please let us know as soon as possible. You will be refunded full if informed us minimum 4 hours before the pickup time.
Airport Meet & Greet:
Passengers are required to contact us after flight landing. Please provide us with the right passenger name and look for your name on a board at the arrival hall to meet your driver. If you cannot find your name board please contact our customer service. It is important to have an active phone or web messaging app e.g WhatsApp, Skype to communicate as it is difficult to locate the passenger at the airport arrival hall especially at pick hours. If there were no flight details provided by you our operators will follow the journey pick up time and not responsible in case of flight delay or if it comes any earlier. If the driver can not find you at the pickup time booking will be considered as "Passenger no show" and you will not be eligible for any refund.
For Non-airport pick up free waiting time is 10 minutes.
For pick up from Airport free waiting time is 60 minutes from flight landing time.
In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is the passenger(s) responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver.
If the passenger(s) fail to call the emergency contact number within 60 minutes of the actual landing time for airport collections, and within 10 minutes for non-airport collections, and as such the service provider is not made aware of the problem, the service will be considered a no-show and you accept to pay the full cost of the booked service.
The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis. If you would like to travel in any specific route please inform us during making the booking and we will confirm you if any additional payment required.
Extra Stop and Via:
Any extra stop or via must be informed during the booking time and additional charges will be informed. If you book on our website, you can use the "via" option to add your additional stop.
Cancellation & Refund Policy:
You will not be charged for cancellations provided that you cancel at least 12 hours before the booked transfer pick-up time.
You can cancel your reservation on-line or via email up to 12 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking confirmation email.
Pet On Board:
Marble Cars reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Marble Cars accepts no responsibility for costs incurred from a failure to abide by these terms.
Drivers & Vehicles:
We use our own transport wherever possible but do use third party partner companies where appropriate. However, we make sure that all our drivers and vehicles are licensed by the Public Carriage Office.
Special Requests, Trip Time and Vehicles:
If you need any special service like child seat/baby seat you need to make the request during booking. However, we cannot guarantee that they will be met and we will have no liability to you if they are not.
Marble Cars cannot be held liable for delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions etc.