Introduction: "You" and "Your" means any individual, company or other business that places the booking with Marble Cars.
"We" and "Us" means Marble Cars.
By making a booking with Marble Cars you confirm that you have read, understand and accept the following conditions. Marble Cars reserves all the rights to alter & update the terms and conditions. However, any new change of terms and conditions will be updated to you if you have any upcoming booking with us while changing terms and conditions.
Booking with Marble Cars: With Marble Cars you can make a booking using our web booking platform, Mobile App or communication via email, WhatsApp, phone. You will receive a booking confirmation via email.
While making a booking, you have to make sure that you are providing the following booking data.
Fares and Payment: Fares quoted are per vehicle - except in the case of shuttle transfers where per person rates are quoted. While paying for the booking, you agree to pay the fare at the time you make your booking. Once you have confirmed, the cancellation policy and amendment policy will be applicable for any refund or change of journey details. If paying by Card, if your card issuer for whatever reason refuses your card payment, Marble Cars will not be able to fulfil your booking. Marble Cars will provide you with a receipt for Payment by email to the email address you registered with the booking. If you are booking via a Travel Agent, they are acting as a sub-agent on behalf of the Supplier. You should then contact with the travel agent for any payment issue.
Meet & Greet Service: All our airport pickups come with a free "Meet & Greet" Service. The driver will meet you at the arrival. However, it is important to provide a working phone number to ensure a smooth airport pick up service. Flight Delay: Your driver will monitor the flight. Any delay up to 1 hour you do not need to update us. However, any delay over one 1 hour, you must contact us and reschedule the booking time. Any reschedule is subject to availability. Waiting time: For any pick up from airport free waiting is 60 minutes from flight landing time. After free waiting time, there will be a waiting charge £0.50 per minute and minimum waiting fee will be £5.
Flight Cancellation: In case of flight cancellation please update Marble Cars as soon as possible. In case of flight cancellation, you will eligible for a full refund if you inform us minimum 4 hours before journey time.
Non-Airport Pickup: For any pick up other than airport or train station free waiting time is 10 minutes. The driver will not wait more than 10 minutes if there is no contact with passenger. However, the driver will wait up to 30 minutes if the passenger contacts and agrees to pay for the extra waiting charge £0.50 per minute.
Booking Amendments: For any change in booking (e.g. flights details, address, pickup time, number of passengers or suitcases) you need to contact Marble Cars minimum 24 hours before journey time. Any changes are subject to availability. Marble Cars can refuse to perform the booking if the customer makes any changes in less than 12 hours prior to journey time and service may not be available.
Cancellation Policy: You will be eligible for a full refund for any cancellation request made a minimum 24 hours before the journey time. Any cancellation less than 24 hours will be charged full journey fare.
Passenger No Show Policy: If the passenger does not get ready in mentioned time above it will be considered as passenger no show. In case of passenger no show, you will not be eligible for any refund.
Driver No Show Policy: If the driver fails to arrive latest 15 minutes after booking time for non airport or station pickup and 30 minutes after flight landing for Airport pickup, then you may not wish to wait. It will be considered as driver no show. In case of driver no show, you will be eligible for a full refund of the fare.
Child/Baby Seat: You have to mention on the booking if you require a child seat. However, child and baby seat rules and regulations are different in different countries. Child/ baby seats will be provided whenever possible if requested. There may be instances when such seats are unable to provide. In such cases, you will have the choice to continue the journey without a child/ baby seat or cancel the booking. In case of cancellation, you will be eligible for a full refund.
Pet On Board: If you would like to travel with a pet, please contact our customer service team before making a booking. We will inform you if we have a pet friendly service available during booking time. The driver may refuse to serve with pet if you do not inform during booking time. Marble Cars will not be liable for any losses in such cases and you will not be eligible for any refund.
Special Request: Any other special requests must be infomed while making booking and are subject to availability. Marble Cars will not be liable if it cannot fulfil any special request.
Behaviour: If You or Your party's conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle, driver reserves full right to refuse to continue the journey. Marble Cars will not be liable for any losses in such cases and you will not be eligible for refund.
Vehicle Damage and Cleaning Charge: You are responsible for the cost of repair for any damage to, or necessary cleaning of, Vehicles and third party property resulting from your use of the Services in excess of normal “wear and tear” damages and reasonable cleaning and/or your breach of these Terms. You will be charged the full cost required for the cleaning or repairing the damage.
Refund Policy: If you are eligible for refund, we will issue the refund as soonest possible time. However, it depends on our payment processing vendor and your bank for refund processing time.
Availability of Services: Marble Cars is committed to complete 100% bookings booked via its platform. However, there are some limitations to the service in some geographical areas. In such cases, Marble Cars is entitled to refuse your booking if there is no availability of the service. In such cases, you will be informed a minimum 24 hours before the journey time.
Limitation of liability: Marble Cars is liable to you and the passengers as set out in our Terms and Conditions. Also, we are not liable to you for any loss you may suffer as a result of any events outside of our control and shall have no liability in respect of, any acts or omissions of the Driver or trip provider (as applicable) including, without limitation, any failure or delay to supply the services or otherwise affecting the Journey which is caused by the driver or transport supplier (as applicable).
Legal validity of versions in other languages:This document is subject to England and Wales’s law and shall be interpreted accordingly. It has issued in English and other languages. In the event of any discrepancies between the English and any other versions, the English version shall prevail.Disputes: TIf you encounter a problem with your Service, please inform the Supplier, or contact us using the number and email given to you on your booking confirmation, and we will immediately endeavour to investigate the matter with the Supplier on your behalf and put things right. Failure to notify us or the Supplier concerned of your complaint at this stage will affect our ability to investigate the matter complained of, and your rights under the contract with the Supplier. Marble Cars shall be entitled to submit such claim to the determination of an independent third party selected by Marble Cars and you agree to be bound by the decision of such third party. Should you have a dispute with the service provider, Marble Cars is not liable for any claims, demands and damages (actual and consequential) of any kind and nature arising out of or in any way connected with such disputes.
Company details: "Marble Cars" is a Trading Name of Marble Cars Ltd, Registered in England & Wales (Company House Registration Number 10058849).
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